how to travel the world?
these are the questions travelers ask most
these are our clients’ top travel FAQs
who is the travel agency, Journey Connected?
our passion at Journey Connected is to guide travelers for the perfect travel planning experience by planning perfect vacation itineraries that are personalized and meet the individual needs of every client.
what is the focus of travel artist (vacation planner) services?
our travel artists aim enhance traveler journeys with unique travel itineraries that turn into exceptional adventures! our brilliant travel artists book reservations and make deposits for the best hotels, flights, travel packages, rental cars, restaurants, cruises, tourist attractions, and more on behalf of our clients. this means our clients are able to remove the stress and worry of managing the details that come with booking a vacation package. whether you are a seasoned traveler and time is a premium or you simply don’t know how to plan a vacation, Journey Connected is for you. gone are the days of an impersonal expedia.com vacation!
how do I get started planning my vacation with Journey Connected?
getting started is easy. simply fill out a new trip request form and someone from our vacation planner team will review it and get in touch with you within a day.
how involved is Journey Connected when booking my vacation?
you can rely wholly on the Journey Connected travel artist network to plan your travel from start to finish, including making and paying for all reservations, deposits, etc. as required, on your behalf. you can rely on us simply for advice, managing your reservations on your own - you decide the level of service and engagement from our team. this is a 100% personalized approach to travel poaor you have the option to decide your level of service, in case you prefer to manage your own trip bookings, trip modifications, etc. some clients want to know how to travel the world, some ask how to travel on a budget, some how to plan a trip for beginners, and that’s just fine with us! similarly, the majority of our clients opt for full-service custom vacation itineraries where we handle all the details from start to finish so they can enjoy a worry-free vacation!
how does the pay-per-day billing work? how much does it cost to work with a vacation planner / travel concierge?
with pay-per-day billing, we bill for our services based on how long you are traveling. check the Journey Connected home page
plan 1, 1 - 7 days at $50/day
plan 2, 8 - 14 days at $40/day
custom plan – 15+ days or a multi-family/business trip, etc. itinerary based on your specific wants
what is the cancellation policy?
pay per-day fees are non-refundable. if a trip is shortened, no refund can be issued. if a trip is extended, additional days will be charged.
cancellation policies for individual travel bookings such as hotels, restaurants, activities, etc., depend on each vendor’s specific policies. this will be reviewed with a traveler prior to our confirming any bookings on the traveler’s behalf. all customers (travelers) are wholly responsible for adhering to these agreed- to policies, and Journey Connected will not be held liable or responsible for any payments or fees imposed. if payments are made to third-party vendors on a client behalf, the client must still adhere to the policies set forth by each vendor. cancelattion policies and other relevant policies will always be reviewed with the client prior to confirming and will also be noted on the travelers’ itinerary. this will also include specific information on prepaid reservations and non-refundable reservations.
what payments will I owe for my travel plan and when are they due?
all travel itineraries and trip planning resources are based upon a Journey Connected plan and pre-payment. you must pay your plan fee before we begin designing your itinerary. below are the potential payments a traveler should expect to pay:
pay-per-day service fee: this is the fee you pay your Journey Connected travel artist for planning your custom trip based on the length of your trip.
booking costs: this is the amount you pay for your various travel bookings including hotels, dining, air travel, activities, etc., based on your selections. Journey Connected will facilitate bookings and payment as needed based on specific vendors’ prepayment guidelines and cancellation policies. note: as we develop custom itineraries, there may some adjustments to the payment structure. generally speaking, after discussing a vacation budget and discussing all of the booking needs, a preauthorization will be taken on the client’s credit card (similar to when you check into a hotel) and as this authorization is used, additional authorizations will be taken until all of the bookings are complete.
what is the Journey Connected promise?
at Journey Connected, we stand behind a promise to our travelers. we aim to provide the best travel services to meet each individual traveler’s needs. you can expect these expert services as part of our Journey Connected promise:
- get to know our travelers’ unique travel requirements.- find the perfect and best tourism resources including flights, hotels, dining, and activities that meet their needs.- produce custom travel packages and vacation itineraries that turn into exceptional adventures.- fulfill travel dreams and memories across the miles.
what are methods of communication with my travel artist?
our travel artists are readily available via phone, email, messenger or text to assist travel clients as needed. as part of the initial trip planning process, (especially with a new client) we try to schedule a phone call when possible. this helps us gather important details about the wishes of the client and to better understand the purpose of the vacation. This ensures we are able to provide the most relevant and personalized recommendations to the client . . thus ensuring a framework for an even better vacation!
what resources does a Journey Connected travel artist have access to?
a travel artist has access to multiple travel tools and global travel resources that most consumers don’t know about. by working with a Journey Connected travel artist, you may receive:
- a network of travel knowledge through databases, experiences, etc.- better seats on your flight- added hotel room amenities- hotel room upgrades- special event tickets- better pricing- first-hand information about specific lodging and dining amenities for special needs or circumstances- exclusive travel deals in remote locations- promotions for new travel options including cruise bookings, resorts, restaurants, and flight discounts- current geographic health and safety updates that may impact travelers- information about some of the world’s best-kept travel secrets and hidden destinations
**note that not all of these options are always available and this is also not an exhaustive list of all of the perks that a travel planner is able to provide clients. to discuss your specific needs and situation, please contact us directly.
Is it more economical to pay a travel artist or plan my own vacation?
the value in paying a travel artist is often worth more than the hassle of doing personal trip planning. you receive immediate attention to travel details, personal assistance when something goes wrong, excellent inside information, and guidance for every facet of your travel. booking your own travel may cost you more in the end.
Do you only work with luxury travel clients?
no, we work with all budgets. this is why we created a convenient pay-per-day system. not only is our low fee accessible to most budgets, it allows all of our clients to have access to our travel services and get the most out of their vacation.
What if I just want to have you book hotels for me?
we operate as a standard travel agency as well. we are happy to work with clients to simply book hotels, vacation packages, and flights. there are no additional fees associated with this. of course, we’ll help answer any questions or doubts you may have about your vacation, but we wouldn’t provide travel concierge services with simple vacation bookings.
How do I get a human at Expedia?
by booking with Journey Connected, you don’t ever need to worry about calling Expedia customer service or any other customer service phone number. we sit on hold, we worry about getting ahold of operators, and we do all of the work. the ONLY thing you need to do is enjoy your vacation. when you need to cancel, change reservations, etc., we handle that entire process and it’s all part of the low pay-per-day fee that you’ve already paid.
How to book cheap flights?
we have a travel hack for discount flights. we are able to purchase mileage reward flights at major discounts off of retail prices. if you are interested in booking a discounted international first or business class flight, get in touch with us!
How to get cheap hotels? How to plan a vacation on a budget?
we work with many wholesalers from around the world. many times we are able to get our clients discounts that aren’t available to the general public and many times we’re also able to secure better room categories, better views, etc. we also have a solution to book discounted first class flights and discounted business class flights.
I want to take a vacation, but I don’t know how to travel internationally?
we work with all types of travelers – from your most seasoned traveller to those who are just starting. this is one of the reasons working with a Journey Connected travel planner is the smartest decision to make when planning your next vacation!
Can you help me with how to travel light?
yes! In fact, we’re able to provide all types of vacation tips including packing advice to our clients! when we say we are THERE FOR YOU, we mean it!
What if I have roadtrip questions?
we also plan roadtrips. if you’re looking for a cross country roadtrip to see the best national parks, visit relatives across the country, or you have a totally different idea, we have you covered! you don’t need to know how to plan a trip on google maps! in fact, we will handle all of the mapping for you!
I want to travel, but I don’t want to go alone. How to find a travel buddy?
believe it or not, we’ve provided travel buddies to many clients. when pairing solo travelers with a buddy, you can rest assured buddies are vetted and verified. they’re well versed on your needs and wants during the trip and will be there to provide personal support throughout your entire journey – even while on the trip!